Select System → About → Reset → Factory data reset → Erase everything → Yes. Perform any of these three steps depending on your Smart TV model. On the supplied remote control, press the (Quick Settings) or HOME button depending on your TV. This step will erase all user settings and resets the TV back to factory specifications. Solution 7: Factory reset the Sony Smart TV Once the Sony TV is running on the latest version try checking if the sound issue still occurs. If this option is set to OFF, select Check for a system software update or Software update to manually check for an update. Check if the Automatically check for update or Automatic software download setting is set to ON.Select Status & Diagnostics, then select System software update.On the supplied remote control, press the Help button (if available), otherwise press the Home button and then select Help.To check manually, select System software update with the procedure above, and then select Software update. If the Automatically check for update settings is turned off, check manually if there’s an update. Select System → About → System software update.On the supplied remote, press the Quick Settings button.You should make sure that your Sony TV has the last software version installed as this will usually have several improvements as well as bug fixes that could fix the sound you are experiencing. Solution 6: Make sure your Sony Smart TV is running on the latest software version If you have a device connected to your Sony TV such as a Blu Ray player, DVD player, streaming device, or even a soundbar that consists of a subwoofer and center speaker then you need to make sure that make sure the A/V cables are connected securely to the appropriate video input as well as audio input on the TV. ![]() Solution 5: Check the cable connections of Audio Video devices connected to the TV You should also make sure that the TV volume has not been muted. If the remote control seems to be unresponsive the use the volume control button on your Sony TV. Using the volume buttons of the remote control, try increasing the volume to its maximum level. It’s possible that the volume control is set too low making the sound to not work. Solution 4: Increase the volume level of your Sony TV If you would like to use the audio system connectected to the 3.5mm jack then make sure to select the correct TV sound setting output from the settings menu. Try removing any device connected to the 3.5mm jack. If there is a device connected to the headphone jack such as headphones or a stereo system then the internal speakers of your Sony TV will not work. Your Sony Bravia TV will usually have a headphone jack to connect headphones or external speakers. Solution 3: Make sure nothing is connected to the TV audio output jacks Once the correct sound settings have been made try to check if the volume is now working on your Sony Smart TV.
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